MPP Hillier: Ombudsman will investigate seniors’ drive test phone system

August 2, 2016 by
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Ombudsman Paul Dubé

Randy Hillier’s office reports that the Ontario Ombudsman has responded to the MPP’s letter expressing concern with a new phone system aimed at helping seniors set up driving tests.

Hillier says Ombudsman Paul Dubé agreed an investigation is needed, and that there appears to be failures in the Ministry’s ability to keep up with its responsibilities to the public.

Hillier told the Ombudsman, “It is clear that people are not being served with the level of respect and efficiency they ought to be able to expect from their government.”

Hillier reached out to the Ombudsman after getting little reaction from the Ministry over complaints his office was receiving from seniors trying to book Ministry-mandated biennial driver’s examinations.

Some waited for hours on the phone, while other were simply told to keep trying the number in hopes of getting lucky, and getting through.

Hillier is asking the public to share their experiences trying to book driver’s examinations by contacting the Ombudsman’s office.

Phone: 1-800-263-1830
Email: info@ombudsman.on.ca
Canada Post: Office of the Ombudsman of Ontario
Bell Trinity Square
483 Bay Street, Tenth Floor
Toronto, Ontario M5G 2C9

Related: MPP Hilier: Seniors treated unfairly by MTO